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May 30, 2006
The Fork in the Road
Alex Jones, press and public policy director of the Shorenstein Center at the Kennedy School of Government at Harvard University, delivered an impassioned plea to the PR industry's most senior executives at the PR Seminar's annual confab last Thursday. He suggested that the future of "accountability news" is very much in doubt in the pure market era now sweeping through mainstream media. "The subsidy is going away for high quality news that is essential to our democracy, the kind of news we supplied as part of our public responsibility. Fifteen percent of the space in newspapers over the last 150 years has been devoted to accountability news, which bears witness to public events, guarantees follow-up on these events, offers explanation for the events and funds investigative reporting. The product is being disaggregated, so the iron core of accountability news is being hollowed out," Jones said. "We will soon yearn for a honest broker who tells you a practical truth, the objective of stylized reporting."
He went on to say that news is moving away from objectivity toward subjectivity. He suggested that "subjectivity, finding underserved markets, ideologically targeted, is a viable business strategy," using the Murdoch/FOX News concept as the best example. We are "fast approaching a time of relative truths, resulting in an even more toxic partisan environment," he suggested. He added that newspapers are also enhancing their local news sections at the expense of global and complicated stories, with the idea that "every paper must be local." He noted that "people are increasingly satisfied with news they get on cell phones or via free newspapers handed out at subway entrances--this business model does not pay for complex journalism." His take on citizen journalism is that "we are enhanced by what they know but this is not a replacement for journalists...citizen journalism will be incorporated into every newspaper but we need the passion of the citizen with the dispassion of the reporter."
Now for the fork in the road for those of us in the PR business. Jones contends that "media with reduced staff is looking for packaged content. The temptation will be high for PR people to do in print what has been done in Video News Releases. (Check out the story in The Independent on May 29, headlined "Bush Planted Fake News Stories on American TV", citing a report by the non-profit group Center for Media and Democracy, which claims that over a 10 month period, 77 TV stations used VNRs and not one told viewers who had produced them. This includes one from the State Department featuring an Iraqi-American thanking President Bush after the fall of Baghdad)
Jones asks that PR people stay with credible advocacy. "If PR is perceived as trying to replace traditional news, it will work against PR. There will be a serious backlash. It is bad for PR if serious journalism is swept away. It is bad PR to have VNRs without attribution." He added, "There will be unlimited media choices in which PR people can embed advocacy messages. But the audience will be very fragmented in reach and in attention. In fact, the audience will be cynical about the messages and will discount them. The Web may offer a chance for unmediated delivery of messages but you lack the credibility of the journalistic filter."
What is one to make of Jones' speech? How serious is it for PR that the man who runs the foremost center for press and public policy in the US is fundamentally skeptical about our profession?
I take it very seriously and believe it is time for us to recognize that with our enhanced opportunity comes a very real responsibility. Here are a few ideas for us to consider:
1) Tell both sides of every story. We can be more credible by listing the side effects along with the demonstrable benefits. PR firms should check the facts provided by the client or third parties. Provide reporters the facts in a new form of press release which contains quotes from company officials and other useful elements for them to assemble however they see fit. If it's a financial release, include last year's numbers. Include customer quotes. Utilize tags so that search engines can "scrape" and correctly characterize the information.
2) Allow the consumer a chance to participate as co-creator by briefing and demonstrating earlier versions of the products and services. Empower employees to shape the company image. This can no longer be a top down world. Peer-to-peer conversation works along side information from the center.
3) Total transparency as to the motive and the funding source. There can be no tolerance for side financial arrangements or hidden endorsements in any market of the world.
4) We should try to stop making a distinction between communications and public relations. Though there may be some who believe communications is a more holistic description of our modern tool kit, I believe we will be hung with our legacy issues. We need to improve the practice of public relations.
I would appreciate your views on Alex Jones' important speech.
Posted by Edelman at 4:04 PM
Comments
(1) Is the content of the speech available online as a transcript or recording?
(2) I think that being transparent in our struggle and development as PR practitioners with respect to this new dilemma is vitally important. If the industry is to change for the better, especially with respect to this issue, then we cannot choose metamorphosis by way of cocoon; the process of transformation should occur like the construction of a skyscraper -- for all to see.
(3) These remarks have real implications for how PR research is conducted because they outline new goals for PR work. The pre- and post-campaign research should include testing the awareness of the source of funding (say for a VNR) and other issues like understanding both sides or degree to which the coverage sparked P2P activity. I am curious as to how the new suite of online analysis tools could be used in answering these research questions.
Posted by: Eric Hansen at May 31, 2006 10:49 AM
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| TrackBackMay 22, 2006
The Edelman Technorati Deal; Why This Matters for Companies.
Although Technorati is best known as the most comprehensive service for searching blogs -- they currently index over 40 million of them -- the company also provides the best analytic tools for tracking over time and in depth what the blogosphere is talking about. Until now, those tools have only been available in English and Japanese. Today, Technorati and Edelman announced that Edelman will have an exclusive right to offer Technorati's analytic tools in Chinese, French, German, Italian and Korean, starting with French in July and continuing into early 2007. That means not only will the user interface be translated into those languages, but the analytic tools themselves will be able to cluster blogs by language.
We think this is important. Here���s why.
First, we believe that every company is or can be a media company (take a bow, Andrew Heyward, until recently president of CBS News, for this line). This requires the companies participating in the conversation, to listen first, then to offer a view, then listen again and modify behavior or product as necessary. The new tools we're offering gives companies world-wide reach for finding that content.
Second, we are convinced of the power of consumer generated content. We need to persuade our clients and companies in general of the benefit of ceding control to the crowd, who in the words of Richard Sambrook of BBC, are "coming out of the stands and are now on the field playing in the game." Mainstream media is increasingly looking to bloggers as a source of story ideas. Having the right tools for seeing the patterns of discussion is essesntial.
Third, we will have the ability to improve our work product; specifically, to make PR people valued contributors to the discussion, not the often-reviled spinmeister or hype artist lampooned in the media. Participation in this world cannot be on the basis of "pitch a story, hope it appears." It will be based on an articulate, visual, factual presentation, with both positives and negatives acknowledged. We have to raise our game and we will..
Fourth, we are certain that this tool will be useful to brand marketers and corporate reputation experts alike. Look at the corporate reputation benefits for Microsoft, GM and Boeing, all three getting praised for new openness as they initiate blogs such as Scobelizer or Randy's Journal. For brands, the blogosphere will be a unique way to solicit expert opinion, to mobilize the base of enthusiasts and to monitor worldwide trends (avian flu if you are KFC). A globalized world needs global tools and analysis.
I would be very interested in your reaction to this initiative.
Technorati Tags:
PR, Public Relations, Blogs, Technorati, Search
Posted by Edelman at 8:44 AM
Comments
Great for Edelman! Great for Edelman clients!
How is this great for everyone else? Just curious, honest.
Posted by: Todd Defren at May 22, 2006 10:13 AM
Multilingualism is a divisive issue on the international stage. Currently, it is an impediment to developing a cohesive global Internet governance regime. The advancement of machine translation is an important step, but the tools that Technorati and Edelman are developing seem to address the enigmatic human element of the global exchange.
My wish for this venture, in addition to the strategic benefits you've outlined, is that localized understanding of global conversations becomes the catalyst for increased concern by casual bloggers for the interests of our fellow global citizens -- especially once the tools become public. Personally, something about the blog medium has engaged me in issues to which I previously paid no attention. Better understanding the global conversation can only bolster an international "meeting of the minds." This is very important work Richard, thank you for starting it in the PR fold.
Posted by: Eric Hansen at May 22, 2006 11:25 AM
Rubel reports that Edelman has a deal to "fast-track the development of localized versions of their offering in German, Korean, Italian, French and Chinese." I'm not sure what this means so a couple of questions for Steve:
��� Is Edelman paying or funding software development at Technorati? What specifically does fast-track mean? Or to use Peter's words "support"?
��� What does "exclusive" mean? Does this mean the only way to get access to pre-beta Technorati in those countries is via Edelman? The success of so many Web2.0 properties - Technorati included - has been predicated on getting not particularly robust products into the market allowing people to participate. Isn't this going to turn a public tool into a proprietary one for a period of time - is it about, at least initially, supporting the growth of the blogosphere for Edelman clients? Why not open it to everyone?
It is great that Edelman is lending its weight to such an important initative. I'm a big fan of Richard and Steve's. But fortunately they aren't the only ones so this does seem to run counter to the notion of "participatory" and open.
While a propriety lock-in to Technorati's international versions is a terrific coup for Edelman - and I am sure is a very profitable commercial relationship for Technorati - doesn't it leave bloggers and other companies as deeply engaged in the blogosphere out in the cold?
Posted by: Andrew Lark at May 22, 2006 11:40 AM
Phew! That was fast! I turn my head for a second after that Syndicate posting, and you're partnering with Technorati...although I'd assume this has been in the works for some time. Still, a very timely union. This is a great global-reach initiative.
First, I'd imagine this is immediate competition for PR Newswire and its subsidiary online monitoring services like eWatch, but hopefully there will be additional recognition and effort from PRN to improve its clients the global distribution and reach that is a priority.
Second, I wonder where Google fits into all this. As the world's #1 search engine, and emerging tech. industry leader replacing Microsoft, Google has made its name on innovation in the digital era even as its grown into a massive operation. But it seems that their services have focused on the individual online consumer, but not organizational. With their online presence increasing on Xinhua - the Chinese gov't-run news service (among other examples)- they obviously have their eye on the global perspective. I wonder if this new partnership will catch their eye. Seems to me it's be a natural development to use its online presence to monitor whats going on in the Blogosphere and beyond and offering it to interested clients, no?
Posted by: Geoff at May 22, 2006 8:45 PM
I think this is excellent. For the first time a PR consultant is buying into and competitively gaining advantage by the use of serious software that offers intelligence. My praise is conditional.
The pity is that Edelman and other major consultants did not develop these capabilities from their own resources and left it to others to show them how.
For 20 years I have been trying to interest press agents, sorry � PR consultants, intelligence tools.
They either do not understand them (most often) or want them free or at silly money prices.
Unlike management and accounting consultancies, the PR tradesmen are a long way from gaining advantage from the digital age.
Are we surprised that the best evaluation tools are used in-house and the really advanced applications of software and analytics are in-house? Is it a big surprise that we only find techniques like visualisation and stakeholder analysis (with real relationship numbers) are used by companies and not consultants?
Is it a wonder of the world that the companies that offer such capabilities are bigger than most consultants?
I hope this trend continues. It elevates practice and offers clients something of real value.
But, you don't get of lightly. Imagine a machine that cuts to the chase and reduces even the most advanced press release tools to the real story. An example is posted to my blog. These capabilities disintermediate PR (and journalists and, well, editors too).
The digital tsunami is bigger than we think.
Posted by: David Phillips at May 23, 2006 2:20 PM
Andy
A few facts ,then our strategy
First, we are paying Technorati to fast track development of these additional language capabilities. These will be rolling out from July through September in a gradual fashion.
Second, this will be open to the entire blogosphere from Jan. 1, no matter whether we got French in July and Korean in September.
Third, we are trying to build a competitive advantage in having proprietary use of the product in those four to six months. But we are also conscious of the beta aspect of the Technorati French or Korean product. This walk before you run approach is familiar from your technology company playbook.
Fourth, we will be trying to figure out whether there is a global approach which encompasses local plus multi-local, to crisis management, brand marketing or corporate reputation.
Fifith, we hear you loud and clear on your view of our taking this proprietary. We will take your opinion seriously.
Thanks for writing.
Posted by: Richard Edelman at May 23, 2006 6:18 PM
Thanks Richard, You are on the right track.
Personally, I think you will gain competitive advantage not from accessing the technology before anyone else but from the smarts you will bring to the analysis and technology. Four months is very little time to buy given the potential perceptual loss in the broader community. While I entirely respect your commercial motivations, I do think Edelman would gain a great deal more perceptually from being associated with driving the openness of Technorati from the get-go. Your motivation to drive the reach of Technorati ( a terrific initiative on your part ) will be ultimately overshaddowed by the restrictions you imposed.
I am really surprised at some of the emails I've got on this issue - how upset some are, how jealous others can be. Either way, you've generated as much a negative undercurrent as a positive one. Something to think about as you figure out how to promote your relationship with technorati going forward.
Good luck and good initative. Hope you got some stock as well!
Best, Andy
Posted by: Andy Lark at May 23, 2006 6:18 PM
The only concern I have Richard is the potential for the manipulation of such data and its analysis. Public opinion doesn't represent fact, it represents opinion and opinion can be manipulated top-down to generate blogs that are favorable or unfavorable from the bottom up.
Not that I would ever believe that a professional public relations firm would ever consider "stuffing the ballot box" but there are unscrupulous louts out there who are not part of PRSA or IABC, rather they go by the initials GOP who have been known to use the resources available to them to generate thousands of letters to Congress on issues. What kind of controls can be put into place to prevent thousands of blogs from being written in support or in opposition to a product. It really isn't that big a jump, is it?
Now, if you could stop the news media from portraying members of our profession as weasels,that would be progress!
Posted by: James Grandone at May 24, 2006 12:26 AM
Technorati is blocked in China. Quite a few blogs are blocked in China. Yet, people are still building blogs out here, breaking those firewalls that prevent free expression. I read in an article that there will be more than 60 million bloggers in China by the end of this year. How will Technorati, a service that caters to bloggers but inaccessible for China bloggers deal with this issue?...
As a US expat currently living and working for Edelman in Shanghai, China, I belive that the Technorati/Edelman deal is a great thing not only for Edelman and Technorati,but great for the reasearch and the "science" of blogging. As a blogger myself, this kind research is needed to keep blogs going.
Blogs over the last two years have changed the way we use the Internet, there is no doubt about that. Blogging is a hobby for your average Joe or Jane, it's a CEO's means of connecting with people on a new product and getting real opinions and critisism. Real people, real opinions, real connections.
But let's bring it back to China and the Chinese language blog.
Think about it, the number of bloggers out here is growing. Even China companies are getting into blogging. 1.3 billion people, that's a lot of potential customers. With a large population that is only getting richer and thinking more technologically, China is going to be the place to be. But there are still limits on blogging in China, particularly with blocked websites... How will Technorati deal?
Making a version of the research in Chinese is great, but people have to be able to see it, especially the most populous nation in the world.
Posted by: Morgan at May 24, 2006 2:34 AM
DP we take a different approach
Adam Smith model--we do what we do well
We are not technology experts
We are smart in a different way
So that is why this JV makes sense
But keep pushing us
Posted by: Richard Edelman at May 30, 2006 4:31 PM
You are right-- blogs may not represent public opinion. But they are an unvarnished view of personal opinion and the best of the blogs do give you a consistent take on the news. Blogs are also key to gaining exposure in mainstream media. Hence our investment in the JV with Technorati. Thanks for writing
Posted by: Richard Edelman at May 30, 2006 4:33 PM
MJ I have no idea but am asking our JV partner Peter to comment
Posted by: Richard Edelman at May 30, 2006 4:34 PM
Richard
As a commentator on the implications of the social Web on disintermediation, Adam Smith is very attractive.
It means there is a case for specialist advisers to extend their influence through relationships with enhanced values. Of all assets, relationships are the most valuable and all others (tangible and intangible) are at risk.
Smith vigorously attacked the antiquated government restrictions which he thought were hindering industrial expansion. Does this include Patents and copyright? I think in the end it does - but not yet.
JV's are therefore good - so far.
Here is the push:- What about one using The Clarity Concept to extend the reach of PR in corporate management? Jon White and I are looking for a partner.
Getting statistics behind the relative significance and change in stakeholder relationships is quite a good bridge between old and new management (the numbers are especially helpful for CFO's at budget time).
David
Posted by: David Philips at May 31, 2006 8:43 AM
yes this JV just may make Technorati and Eldeman become the top dawgs in their vertical segments that is blogSearch and PR :)-
Posted by: /pd at July 13, 2006 7:34 PM
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| TrackBackMay 19, 2006
Germany Redux
You may recall my post on Germany after my recent trip to the country. I just received a package from Invest in Germany, an investment arm of the Government. It so amazed me that I had to blog about it.
The cover is a drawing of flowers in the colors of the country (black, yellow, red. The headline is "Listen to Innovative Traditions," with a description on the bottom, "Invest in Germany, Land of Ideas." Inside is a terrific compact disc featuring young German performer Martin Stadtfeld playing Bach. The letter attached offers to open doors in the country, knowing that I should "bring my business to the land of ideas and innovations...Get to know the cosmopolitan Germany, the motherland of some of the most influential and creative minds of recent ages such as Goethe, Schiller, Beethoven, Bach, Daimler and Diesel."
This from a country that is about to host the world's biggest sporting event after the Olympics, where some of the biggest companies are gathering to maximize their sports sponsorship investments.
Ok, sorry folks for the blunt response, but you don't get it. I love classical music but this is not how I make my investment decisions. Nor is it how Germany should be presenting itself to multinational executives.
Why not show me innovations from Siemens or a "mittelstandt" company, with interviews in English with the team leaders on the projects? What about a link to a really hot web site that gives me visualizations of the best of German engineering? How about a series of articles from global media describing the new optimism of companies in the wake of Chancellor Merkel's accession to power? Or a study from A.T. Kearney about Germany's strong competitive position in certain sectors?
If Germany wants to compete, it has to play offense, and not to fall back onto defensive tactics such as sending out magnificent but ineffective Bach CDs. Speaking of one other small point--in a world of technology, sending out cold letters to a guy who is in Germany four times a year and has been doing business there for 20 years is just not that impressive.
This is a reminder to those of us in communications--customize your approach based on knowledge of the recipient, whether reporter or customer or prospect. Second, take the creative risk, hoping for a breakthrough. Third, use communications techniques in keeping with the modern age, from credible studies to web links.
Technorati Tags:
PR, Public Relations, Gemany
Posted by Edelman at 4:05 PM
Comments
Or they could do the obvious and point out Germany is the world's most successful exporting nation, with a trade surplus six times that of China.
See today's FT: http://news.ft.com/cms/s/fcfb3aee-e6a2-11da-a36e-0000779e2340,_i_rssPage=6e6e833c-cbff-11d7-81c6-0820abe49a01.html
But I guess that's not as clever as a CD with Bach.
Posted by: Lance Knobel at May 19, 2006 6:32 PM
This is just what I meant when I commented a while back, that the joint PR-push you suggested is just not going to happen for several reasons. One of them is the inability of the government to assess the situation correctly AND implement the measures needed to rectify it. The country lacks a vision and somebody who will push and energise people to reach that vision. One of the reasons is of course that unpopular decisions have to be made: none of the politicians has the courage or the stamina and most of the big e.g. DAX30 companies only, and I mean only, think in terms of shareholder value, not in terms of citizen or customer value. At the moment the country is driven by popularity polls and economical reports, and of course, yesterdays decision to raise VAT by three points does not help.
Wow, I didn't mean to come off so pessimistic, but I think it's a fair assessment of the situation.
Posted by: Sebastian Keil at May 20, 2006 9:24 AM
I live in the Netherlands and, frankly, the way Amsterdam tries to promote itself abroad is not much better. They did try a bloggers initative - giving some US bloggers a free trip to Amsterdam in return for some (hopefully) better coverage of the city - but they failed to put US bloggers with Dutch bloggers. Not clever. Currently they have been reading too much Richard Florida. Innovation is a culture - not a product or a department.
Posted by: Jonathan Marks at May 23, 2006 4:09 AM
This blog has gained attention in Germany. Here is the link to view: http://www.werbeblogger.de/2006/05/21/deutschland-land-der-ideenlosen-kommunikation/#comments
Posted by: Richard Edelman at May 23, 2006 8:58 AM
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| TrackBackMay 16, 2006
I Was Syndicated--At Least for 45 Minutes
As I blogged earlier I was at the Syndicate Conference this morning.
Among the surprises for me:
1) So few advertising people came to the event. In fact, not so many PR types came either. I am talking about agency and corporate types. The audience was full of publishing people, such as USA Today. If there were corporate people, they were universally from technology companies such as Adobe and Cisco. This is the future of our business, folks, and we have to remake our work flow and our work force to accommodate the change. We are not going to learn by talking among ourselves at the 4As or PRSA--we have to engage bloggers on their home turf.
2) The lack of common sense or courtesy implied by continued use of spammed press releases to bloggers. One current example is sending such to Robert Scoble, who is clearly otherwise occupied. Note that Robert wrote a post a day ago to this effect. The bloggers all want the PR folks to do better, to learn and to listen. But we are far from where we need to be. In fact, I suggested that a better press release could be a deconstructed set of paragraphs, all with tags, with journalists and bloggers able to pick and choose, giving us their take on events rather than our PR version of events which is naturally seen as "spin" or "happy talk."
3) The Wal-Mart contretemps was revisited. Jeff Jarvis correctly pointed out that journalists were holding bloggers to a higher standard of identifying the source of information (in this case a PR firm). I reiterated my view that PR people must be transparent as to motive, state their employer (PR firm or company) and ask permission to interact. Jarvis suggested that those of us in PR suggest to bloggers that verbatim use of content from a PR firm be attributed and acknowledged.
4) I was asked what I thought PR could look like in five years. I told the audience that I believe we will become chief listening officers, sitting at the top table with CEOs and CMOs, helping them to understand their environment. We can be central to product development, getting involved at an early stage in co-creating brands with enthusiastic and informed consumers, not just at product launch as at present. We can be important in forging stronger relationships for companies with their employees, who can become a primary and credible source of information to the general public. We can also initiate ties with traditional adversaries such as non governmental organizations, whose involvement is required to achieve trusted solutions to difficult issues.
David Weinberger has transcribed much of the discussion.
Technorati Tags:
PR, Public Relations, Marketing, Syndicate
Posted by Edelman at 3:43 PM
Comments
Richard,
I'm with you on #4 and would love to see it embraced in more industries. From my perspective, coming from Silicon Valley, that's all I've ever known. Whether working with start-ups, or for big companies, PR has almost always been involved in these discussions. I think it's most likely related to the focus in technology on achievement rather than hierarchy, and if you can contribute to the discussion at hand your voice will be heard.
Posted by: Josh Morgan at May 17, 2006 2:18 AM
Richard,
Interesting stuff as usual.
I'd be curious to have you write a bit about your thoughts on measuring success in the new PR dynamic that online and social media is creating.
Traditionally, advertising and PR were very impression oriented. CPM and readership. How does that change now? How do you say to a client that a particular campaign was a success?
Eric
Posted by: Eric Mattson at May 17, 2006 5:36 AM
Thank you Mr. Edelman. I am blogging from Seville (Spain). Sorry for my English if I make big mistakes. At your four point (the pR proffesional future in five years) is that correct if we think that Pr or Corporate Communications professionals (definition I prefer) will be people in a permanent adaptation about how is happening around us and, at the same time, giving solutions in order to share our points of view, our public images not directly (just information on press releases) but following a strategy of dialogue and transparency??
Best regards. Benito.
Posted by: benito castro at May 18, 2006 2:23 AM
Thanks to industry bloggers such as Cody, Holmes and you, I've been a steady follower of the blogosphere as an emerging source for readers to read and get their info. I've become fascinated with the the struggle between thought-leaders who insist this is the future and old-schoolers who believe PR should remain for traditional media. Up until recently, where, as an ad. sales assistant, I plodded along miserably at work looking for more blogs to read. I didn't see myself as a part of this struggle.
But suddenly, I find myself thrust into an important position in this blogosphere paradigm shift. Why? I'm working my 4th day on the job as an editor with PR Newswire, the world's largest news distribution source.
Here's my question Mr. Edelman: Where do I fit in and how can I help? As I said, I'm new. And entry level. (I'm still reading the training literature and have yet to see an actual news release cross my desk). But I do understand the opportunity for my career and my company to be on the cusp of trend. Your suggestion in the post to massage a release to be blogger friendly caught my eye. How do you think PRN can target its information to more informal sources such as blogs?
Edelman PR is one of PRN's biggest accounts. I'd like to know if you have communicated your blogosphere ideas with account people on my side. If not, whatrya waiting for?
Posted by: Geoff at May 18, 2006 6:05 PM
G,
I like your aggressive